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Refund policy

 

Returns & Boutique Policy

At Que Shebley, we are committed to exceptional craftsmanship and a seamless client experience. We understand that occasionally a selection may not meet your expectations. Please review our refined return guidelines below.

1. Eligibility & Condition Standards To maintain the integrity of our collections, all returns must strictly adhere to the following:

  • Timeline: Return requests must be initiated via our Online Return Center within 14 days of delivery.

  • Condition: Items must be in pristine, unworn, and original condition. All tags, dust bags, and original luxury packaging must be included.

  • Approval: Every return is subject to a meticulous inspection by our Quality Assurance team.

2. Restocking Fees & Logistics

  • Standard Restocking Fee: All approved returns are subject to a restocking fee ranging from 10% to 50%. The final percentage is determined at our sole discretion based on the product type and the results of our quality inspection.

  • Shipping Costs: Return shipping costs and handling fees are the sole responsibility of the client.

  • Time Sensitivity: Once a return is approved, it must be dispatched to our facility within 5 days. Late shipments will be automatically rejected and returned to the sender.

3. Refunds & Store Credit In alignment with the bespoke and limited nature of our productions:

  • Store Credit Only: All approved returns are issued strictly via Store Credit (Digital Gift Card), minus the applicable restocking fee and shipping costs.

  • No Cash Refunds: We do not issue refunds to original credit cards or bank accounts under any circumstances.

  • Longevity: Your QS Store Credit never expires and can be applied toward any future collection.

4. International Orders & Customs For our global clientele, please note the following regarding cross-border shipments:

  • Responsibility: The client is solely responsible for all customs duties, taxes, and tariffs imposed by the destination country.

  • Customs Delays: We are not liable for holds or seizures caused by international customs protocols.

  • Refusal of Delivery: If an order is returned to us due to unpaid duties or fees, the sale becomes Final. No store credit or refund will be issued.

5. Final Sale & Exclusions The following items are considered Final Sale and are not eligible for return, exchange, or credit:

  • Custom-made or Bespoke commissions.

  • Items purchased during promotional sales or from sample collections.

  • Exotic skin products.

  • Gift Cards.

  • Multiple returns on similar/repeat orders (to prevent "wardrobing").

6. Cancellations & Modifications Due to our immediate production queuing:

  • Orders are Final: We cannot guarantee modifications or cancellations once an order is placed.

  • Discretionary Fees: Rare exceptions approved by our team may incur a fee (10–50% for cancellations; 5–25% for modifications).

  • Production Timelines: Production delays are a natural part of the artisanal process and do not qualify an order for cancellation.

All return and refund decisions are subject to final approval by Que Shebley (Shebley Group LLC). By placing an order with our atelier, you confirm your acceptance of these terms.